AI receptionist for TCM clinics · Singapore · 新加坡中医诊所
Your TCM clinic, fluent in two languages.
An empty acupuncture chair is leaking money — in any language. Nuren's AI receptionist replies in fluent Singapore Mandarin (中文) and English on WhatsApp 24/7, books acupuncture, tuina and cupping sessions, sends herbal-pickup reminders, and recalls chronic-condition patients for follow-ups.
Built for the way Singapore TCM clinics actually run
The phrase your front desk hears every day
"医师，我想预约这个礼拜五。"
Half your patients write in Mandarin. The other half mix English and Singlish. Some send long context paragraphs about their condition. Most just want a slot. Your front desk has to read, translate, check the calendar, reply — for every single message.
Nuren reads any of them, in any language they arrive in, and books the slot in under 5 seconds. Your physicians stay focused on patients in front of them, not patients on the phone.
Frequently asked questions
Does the AI receptionist reply in Mandarin (中文)?
Yes. Nuren replies in fluent Singapore Mandarin (中文) and English, automatically detecting the language each patient writes in. Patient writes 我想预约针灸 — Nuren replies in Mandarin. Patient writes "Can I book acupuncture?" — Nuren replies in English. No staff toggle needed.
Can it book acupuncture, tuina, cupping and consultations?
Yes. Patients message your TCM clinic on WhatsApp and Nuren books the right service with the right TCM physician — acupuncture, tuina, cupping (拔罐), gua sha, herbal consultations, paediatric tuina, and post-natal care. Calendar conflicts are prevented automatically.
Can it remind patients to pick up their herbal prescriptions?
Yes. Once your physician prescribes herbs, Nuren sends a WhatsApp message when the prescription is ready for collection and a gentle reminder 2 days later if not picked up. Reduces forgotten prescriptions and improves treatment adherence.
Does it support TCM package follow-ups?
Yes. Most TCM clinics in Singapore sell packages — 5 acupuncture sessions, 10 tuina visits. Nuren tracks each patient's package and books the next session at the recommended interval (typically every 3–7 days), so the patient finishes the package and sees the result.
Can it recall patients with chronic conditions for follow-up?
Yes. For patients managing chronic conditions through TCM — back pain, migraines, menstrual issues, post-stroke recovery — Nuren sends a personalised recall after the recommended gap (typically 2–6 weeks) inviting them to book a follow-up. Improves continuity of care and clinic revenue.
Is patient data handled per Singapore PDPA?
Yes. All conversations are encrypted, role-based access controls are enforced, and patient data handling follows Singapore PDPA principles. Patients can opt out of marketing or recall messages at any time.