⚕ Nuren Receptionist

AI receptionist for GP & family clinics · Singapore

"Doctor, I think I'm sick" — answered in 5 seconds.

The phone rings at 7:50 AM with five sick-day patients in queue. Your front desk hasn't finished unlocking the door. Nuren's AI receptionist takes every one of those WhatsApp messages, books the same-day slot, answers the MC question, and routes the CHAS query — before your nurse has poured her kopi.

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Built for the way Singapore GP clinics actually run

Same-day sick visitsFever, gastric, cough — patient describes symptoms, gets the next slot in seconds. 24/7.
MC + teleconsult Q&ACommon MC and teleconsult questions answered instantly. Front desk stops repeating themselves.
CHAS-aware bookingBlue, Orange, Green, Pioneer, Merdeka — patient subsidies and clinic schemes explained directly in WhatsApp.
Vaccination + screeningAuto-reminders for child vaccinations, flu jabs, HPV doses, annual screenings — with a book-now button.
Chronic-care recallDiabetes, hypertension, hyperlipidaemia patients are recalled at the right interval — every 3 or 6 months.
Multi-doctor routingPaediatric, women's health, travel medicine subspecialties — patients land with the right doctor.

The phrase your front desk hears every morning

"Hi I think I'm down with the flu, can I come in today? Got MC ah?"

Same question, fifteen times before 9 AM. Each one takes 90 seconds of back-and-forth — what time, which doctor, MC how long. Multiply by 30 a day and your front desk spends two full hours on bookings instead of real patient care.

Nuren handles every one of them in under 5 seconds. Same-day slots get filled. MCs get pre-explained. CHAS questions stop bouncing back to your nurse. Your front desk gets their morning back.

Frequently asked questions

Can it handle same-day sick visits and MC requests?

Yes. Patients message the clinic with symptoms — fever, sore throat, gastric — and Nuren offers the next same-day slot in seconds, or a teleconsult if appropriate. Common MC and teleconsult questions are answered instantly, freeing your front desk for in-person patients.

Is it CHAS-aware?

Yes. You configure which CHAS schemes your clinic accepts (CHAS Blue, Orange, Green, Pioneer, Merdeka). Nuren can answer common patient questions about subsidies and direct CHAS-eligible patients to the correct booking path.

Does it support vaccination and screening reminders?

Yes. Childhood vaccinations, annual flu jabs, HPV doses, health screenings — Nuren sends a personalised WhatsApp reminder when each is due based on your clinic's protocol, and offers to book on the spot. Significantly improves screening compliance for your panel.

Can it recall chronic-care patients for follow-ups?

Yes. For diabetes, hypertension, hyperlipidaemia and other chronic patients on regular reviews, Nuren sends recall messages at the right interval — typically every 3 or 6 months — and books the next consult in WhatsApp. Improves panel retention and disease management outcomes.

Does it route between multiple doctors at a family clinic?

Yes. Nuren supports multi-doctor GP and family clinics — including ones with paediatric, women's health and travel medicine subspecialties. Patients are routed to the right doctor based on the reason for visit and the doctor's availability.

Is patient data PDPA-compliant?

Yes. All patient conversations are encrypted, access is role-based for your front desk and doctors, and data handling follows Singapore PDPA principles. Patients can opt out of marketing or recall messages at any time.

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