Question 1

What is an AI receptionist for clinics?

Accepted Answer

An AI receptionist is software that answers patient enquiries, books appointments, sends reminders, and runs recall campaigns automatically — typically over WhatsApp. It replaces or augments the human front desk so your clinic never misses a booking, even outside opening hours.

Question 2

Does Nuren work for clinics in Singapore?

Accepted Answer

Yes. Nuren is purpose-built for clinics in Singapore — GP, dental, aesthetic, TCM, physiotherapy, dermatology and paediatric practices. It handles English and Mandarin, integrates with WhatsApp Business Cloud API, and follows PDPA-aware patient data handling.

Question 3

How does Nuren reduce no-shows?

Accepted Answer

Nuren runs an automated reminder cadence: a 24-hour reminder, a 2-hour reminder, and a no-show follow-up that offers immediate rebooking. Clinics typically see no-show rates drop by 30–60% within the first month.

Question 4

Can the AI receptionist send marketing messages?

Accepted Answer

Yes. Nuren runs broadcast campaigns and recall sequences — promoting new services, re-engaging lapsed patients, and filling empty slots. All messages go through approved WhatsApp templates and respect opt-out preferences.

Question 5

How fast can a Singapore clinic go live with Nuren?

Accepted Answer

Most clinics in Singapore go live within 3–5 business days. Setup includes WhatsApp Business onboarding, importing your services and doctors, configuring your reminder cadence, and a training session for your front desk.

Question 6

How much does Nuren cost?

Accepted Answer

Pricing is tailored to clinic size and message volume. A free demo is available — message us on WhatsApp to get a quote for your clinic.

Question 7

Is patient data secure under Singapore PDPA?

Accepted Answer

Yes. All conversations are encrypted, patient data is stored with role-based access, and the platform follows PDPA-aware data handling principles. Nuren never sells or shares patient data.